Shipping & Returns

 

Equestrian Fashion Payment and Shipping information

Please note we currently only ship within South Africa

What payment methods can I use?
Will my card details be safe?

Equestrian Fashion maintains the highest levels of security and realise how important it is to securely store any information which you provide. Due to this we have partnered with PayPal and PayFast as our third party payment processing service providers. PayPal offers clients a safe and secure platform to process credit card, EFT and Bitcoin payments using the highest SSL encryption technology.

What payment methods do you accept?
We accept PayPal (available in South Africa), PayFast, EFT payments and direct deposits. Banking details are provided on checkout when processing your order.

When will I be charged?
Card payments are charged immediately after security checks. In the even that a Pre-Order is placed via our website your order payment will only be processed once your order is ready to dispatch.

How to order?
How do I place an order online?

Step 1
Browse through our catalogue via the categories on our website. Our website carries a real time inventory of stock in our retail outlet. Once you have selected the product you desire with colour and size variation you need, choose the relevant size if required and click on the ADD THIS TO MY CART button. 

Step 2
Once you have selected an item to add to your cart you can continue to shop for other products to add to your order or proceed to checkout by selecting the GO TO CHECKOUT button under the order sub-total.

Step 3
Once in the checkout area you will add your customer information such as delivery address, contact details and desired shipping method - please click the "Standard Courier" radio button found under the "Table Rate" header.

Once you have inputted the above data you can proceed to select payment method and either be directed to the PayPal or PayFast website to complete a card transaction or if you are doing a direct deposit simply select the BANK DEPOSIT option whereby bank details will be supplied onscreen after order is placed.

To finalise your order please select the CONTINUE CHECKOUT button.

An Order Confirmation will appear - you can check everything here, especially your delivery address. Once you re satisfied everything is correct, click the CONFIRM THE ORDER button.

Step 4
Once your order has been placed you will receive an email confirming your order.
For any queries regarding your order please feel free to contact us. Sigrid.oblasser@amaqele.co.za

Can I place orders via telephone?
Ordering online is quick easy and secure but if you prefer to order via telephone please feel free to call Sigrid on 083 456 0213 and we will gladly assist.

Can I change my order?
You can change your order as long as it has not already been processed to be dispatched. Please send clear order change instructions to sigrid.oblasser@amaqele.co.za  and we will assist where we can.


What delivery options are there?
We offer trackable courier shipping to our clients.

Courier:
Shipping on orders is calculated by weight in your shopping cart before checkout. The charges are as follows:

Up to 2.9kg - R60
3kg – R 120
4kg – R 160
5kg – R 200
6kg – R 250
7kg – R 300
8kg – R 350
9kg and up – R 400


What is the Equestrian Fashion Exchange, Return and Refund Policy?

When buying items online there will be times when a client requires a different size variation to the item they have received. We welcome exchanges on the condition that the exchange notice is sent to us in a timely manner and that the items are in a re-saleable condition. Return of items to our retail store fall on the client, shipping fees are non-refundable. Please take care when parcelling goods back to us so that the items packaging needs to reach us in a state that allows us to add the item back into stock for resale.

When items are returned for reasons such as incorrect size/fit and are needed to be exchanged please note we need to ensure the item/s are returned in a re-saleable condition. This means you’ve kept all your original packaging and labels intact and that the item is undamaged and unused. On receipt of your goods we are happy for you to inspect them/try on clothing items but if you use the item, remove tags or soil the item this may affect your rights to return goods for a full refund, exchange or credit. We reserve the right to refuse an exchange or refund if the goods are not in saleable condition.

Please note items purchased on sale are not available for exchange, return or refund.

 

Will I be refunded any return shipping fees?

We’ll refund return costs up to our standard delivery option cost if:

- You received the incorrect item
- You received a damaged item
- You received a defective item

For all other returns, delivery is at the client’s cost.
 

What happens when I have a defective product?
We always endeavour to represent the brands we stock to the highest level and clients are welcome to send through their product defect queries.

When dealing with a defective product please keep in mind that some of our suppliers are international and that a defective product complaint can take up to two weeks to finalise due to time zones or the fact that the physical item cannot be viewed by the supplier other than a photograph.

Wear and tear of an item falls out of ours and the supplier’s hands, products that have clear signs of wear and tear or improper care to the manufacturer/label instructions will hamper a warranty claim. Manufacturer defects should be presented with immediate effect to ensure your query is handled favourably, please do not use the item further once a product defect has appeared/occurred.

How long do I have to return/exchange items?
Our returns policy is 10 working days from receipt of goods. Please ensure unwanted, incorrect or exchange items have nee notified to us within this time frame.

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